Delivery Policy

How and where we deliver · npl.za.com

Everything about NPL online deliveries: where we deliver, timeframes, costs, tracking and address changes. For general online shopping terms, see our Terms & Conditions.

Deliveries

●      Where we deliver: We deliver nationally within South Africa, to physical addresses only, not P.O. Box addresses. If you live in an estate, please ensure security is informed and will allow our couriers to enter. Please make sure you are available to sign for your delivery, or choose an alternative address such as your workplace.

●      Delivery timeframes: Delivery takes 2 to 7 business days. Orders are not processed over weekends. Deliveries are made only between 8am and 5pm, Monday to Friday, and not on weekends or public holidays. We will communicate with you if there is a delay.

●      Delivery costs: Orders under R650 cost R90 for delivery within Gauteng, and R120 for delivery beyond Gauteng. Delivery is free for orders over R650 nationwide.

●      Changing your delivery address: Once you are logged into your profile you can edit or delete any delivery address at any time. You cannot change the address once your parcel is out for delivery.

●      Splitting a delivery: Deliveries cannot be split. To deliver to a different address, please create a separate order and edit the address.

●      Tracking your order: You can track your orders from your profile, and you will receive updates when your parcel is on its way to you.

●      Receiving your delivery: You will receive a delivery note showing items, fees and VAT. Identification may be required, and another recipient at your address is presumed authorised to accept on your behalf. If no one is available, the driver will leave a notice and additional delivery fees may apply. Your signature confirms receipt.

●      Delivery personnel: NPL outsources delivery. To the extent permitted by law, NPL is not liable for any damage suffered or loss incurred as a result of the acts or omissions of the delivery provider.

●      If your order is not delivered: In the rare event that something goes wrong with your delivery, please contact support@npl.za.com.

Related policies: Terms & Conditions  |  Returns and Refunds

General queries: info@npl.za.com