Privacy Policy
How we collect, use and protect your information · npl.za.com
Your privacy is very important to us. This policy explains how NPL collects, stores, uses and protects the personal information you share with us through npl.za.com.
Last updated: 7 August 2026
Information We Collect and How We Use It
● Information we collect: Depending on how you use our website, we may collect your name, email address, delivery address, contact number, identity number, payment card details, order history, and technical data such as your IP address and device information.
● How we use your information: We use your information to process and deliver your orders, take payment, manage your account, provide customer support, run our rewards programme, send you marketing you have agreed to receive, and improve our website and services.
Privacy and Information Security
● Secure storage: Any information you upload on our website is stored on a secure server. Our secure server encrypts your identity number and payment card details to minimise the risk of unauthorised disclosure or interception.
● Cookies: Our website uses cookies, which collect data about the device you use to access our website. We use essential cookies that make the site work, analytics cookies that help us understand how the site is used, and marketing cookies that help us show you relevant content. Cookies also help minimise the possibility of unauthorised access to, and disclosure of, your personal information.
● Managing cookies: You can manage or disable cookies in your browser settings at any time, though some parts of the website may not work properly without them.
● Sharing your information: We will not disclose, sell or rent your personal information to third parties without your consent, unless we are compelled to do so by law, and we will never resell your information. We do share information with trusted service providers who help us run our business, such as our couriers, our payment gateway and our email and marketing platforms, and they may only use it to provide their service to us. Where a provider processes your information outside South Africa, we take reasonable steps to ensure it remains protected.
● Security during transmission: While all reasonable efforts are taken to ensure that your personal information and credit card details are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us.
● Browsing without personal information: You may visit the website without providing any personal information. In such cases the website servers collect the IP address of your device, but not your email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent on the website, pages viewed and similar metrics. NPL uses this to understand how the website is used, to improve its content, and for marketing purposes so that we provide content that is of interest to you.
● Payment authentication (3D Secure): Any credit card will be asked for 3D Secure enrolment, if not already enrolled with the issuer, to process transactions with authentication from the cardholder's issuing bank.
● Payment page security: No unauthorised access to the payment pages will be permitted. Only NPL, as a known entity, is allowed to direct encrypted payloads to the payment pages.
● Marketing and opt out: You can choose to opt out of receiving any marketing material at any time.
Your Privacy Rights
● Your rights under POPIA: Under the Protection of Personal Information Act you have the right to ask what personal information we hold about you and request a copy, ask us to correct or update it, ask us to delete it, object to how we process it, and withdraw your consent to marketing or other optional processing at any time.
● How to exercise your rights: To exercise any of these rights, email info@npl.za.com and we will respond within a reasonable time.
Data Retention
● How long we keep your information: We keep your personal information only for as long as needed for the purposes set out in this policy, or as required by law, for example tax and accounting records. When it is no longer needed, we delete or anonymise it.
Children's Privacy
● Children's privacy: Our products and website are intended for people aged 18 and older. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe we have, please contact us and we will remove it.
Changes to This Policy
● Changes to this policy: We may update this policy from time to time. Any changes will be posted on this page, and we will update the 'last updated' date shown at the top. Please check back so that you are aware of any changes.
Related policies: Terms & Conditions | Delivery Policy | Returns and Refunds
Privacy queries: info@npl.za.com · 011 043 2525